Overview (B2B Wholesale Policy)
Buywholesale.in (Operated by CP TRADEVENTIS) is a dedicated Business-to-Business (B2B) wholesale platform. Since we deal exclusively in factory-direct bulk quantities at wholesale pricing, we follow a strict “No Return & No Cash Refund” policy once an order is placed and confirmed.
We only provide Replacements in the rare event of verified manufacturing defects or transit damage.
No Refund & Cancellation Policy
Strictly No Refunds: Once an order is processed, paid for, or dispatched, we do not offer monetary refunds or order cancellations under any circumstances.
Wholesale Bulk Orders: All bulk purchases are final. Retail preferences, color variations, slight shade differences, or slow customer sales at your store are not eligible for returns or refunds.
Defective or Damaged Products (Replacement Only)
We take extreme care in quality control; however, if you receive any damaged or manufacturing-defective piece in your bulk lot, we will replace the defective pieces subject to the following conditions:
Mandatory Unboxing Video: A clear, uncut 360-degree unboxing video showing the outer parcel packaging, shipping label, and opening of the sealed parcel is strictly mandatory to claim any defect or missing item.
48-Hour Reporting Window: Any manufacturing defect must be reported to our support team within 48 hours of delivery. Requests made after 48 hours will not be entertained.
Eligible Defects: Major fabric tears, stitching unraveling, missing pieces, or significant factory stains that make the product unsellable.
Process for Defective Item Replacement
Contact our support team via WhatsApp or Email within 48 hours of receiving the parcel.
Share your Order ID, Unboxing Video, and clear close-up photos highlighting the defective portion.
Once our quality check team inspects and approves the claim:
We will arrange a replacement for the defective pieces in your next order, or
We will ship the replacement items directly to your address, or
Issue a store credit note for the exact defective item value.
Return Shipping for Replacements
In cases where the defective lot needs to be physically sent back to Surat for verification, the buyer must ship it to our designated Surat warehouse using a trackable transport or courier service.
Return shipping charges are to be borne by the buyer unless mutually agreed otherwise by our support team.
Replacement Shipping Charges
All two-way shipping and transport costs for returning defective items and delivering replacement items must be fully borne and paid by the customer/buyer.
Need Help?
For any defect claims or order inquiries, please reach out to us:
Email: cptradeventis@gmail.com
Location: Surat, Gujarat, India