FAQ

we accept Direct Bank Transfer (NEFT/RTGS/IMPS) and UPI QR Code. After completing your payment, please share the screenshot or 12-digit UTR number directly on WhatsApp support for instant verification.

We dispatch all orders directly from Surat via reliable transport logistics and courier services. Delivery generally takes 2 to 5 business days depending on your location.

Yes, 100% genuine GST invoices are provided with all wholesale dispatches, enabling full Input Tax Credit (ITC) benefits for your business.

Products are supplied in standard ratio sets (M, L, XL, XXL) along with matching color charts. Custom size mixing is also supported based on current stock availability.

Shipping is arranged via reliable road cargo or courier services directly from Surat. Logistics charges are calculated based on parcel weight and destination, payable directly to the transporter or added to the invoice.

Once dispatched from Surat, the transport LR (Lorry Receipt) copy or courier tracking number is shared instantly via WhatsApp and email, allowing step-by-step transit tracking.

Wholesale orders require advance payment via Direct Bank Transfer or UPI. For select locations, partial advance payment with remaining balance upon dispatch can be arranged after verification.

• All garments come with individual brand polybags, packed in standard master cartons or transport-ready water-proof gunny bags (bardi packing) to prevent any damage during long-distance transit.

Yes, high-resolution original product photos, catalog shoots, and videos are available on WhatsApp and Telegram so you can easily promote designs to your retail customers.

Yes, offline visits to our Surat godown are welcome during working hours. You can inspect the fabric quality in person and take direct parcel dispatch.

Yes, tiered volume discounts and seasonal schemes apply for bulk orders exceeding 300+ pieces or recurring monthly retail shop orders. Contact WhatsApp support for volume pricing.

Orders confirmed with payment before 2:00 PM are generally packed and dispatched to the transport hub on the same business day, followed by LR tracking details.

All garments undergo standard industrial bio-washing and fast-color dyeing. High-grade cotton and lycra fabrics are tested for zero to minimal shrinkage under normal wash cycles.

All bulk dispatches are handed over to authorized transporters with a valid Lorry Receipt (LR) and insured transit. In the rare event of transit damage or loss, our support team actively assists with claims and arranges a replacement.

Fresh collections and trending designs are uploaded every week. You can also join our official broadcast channel on WhatsApp or Telegram to receive instant updates on new arrivals.

Yes, all our Men's Wear collections adhere to regular Indian sizing charts (M-38, L-40, XL-42, XXL-44) with accurate chest and length measurements designed for comfortable fitting.

Yes, if you prefer assisted ordering, simply send the product screenshots along with required quantities to our WhatsApp support number. Our sales team will generate a manual invoice and confirm your booking.

Most products come in standard ratio sets to maintain wholesale pricing. However, for select fast-moving articles, single-size bulk options are available. Please check with our WhatsApp team for size-break availability.

Yes, we occasionally offer fresh factory surplus lots and clear-out bulk stocks at heavy discounts. Availability is limited and updated regularly on our broadcast group.

Yes, small shopkeepers and new business owners can order using their personal PAN or Aadhaar card details for consumer billing, subject to local tax regulations.

Small parcels sent via courier are delivered directly to your doorstep. Heavy bulk cargo sent via transport trucks requires pickup from the nearest city transport godown.

Deliveries within Gujarat take 1 to 2 days; Western and Central India take 2 to 4 days; North, South, and North-Eastern regions take 4 to 7 working days via surface transport.

Yes, all denim jeans and casual shirts undergo enzyme washing or bio-washing during manufacturing to ensure superior soft feel, color retention, and shape stability.

We strongly recommend recording a continuous, uncut video while unboxing your shipment. If any item is found missing compared to the invoice list, share the video on WhatsApp within 48 hours for immediate dispatch of missing items or credit adjustment.

To ensure direct factory-level lowest wholesale pricing, all orders are processed on a 100% advance payment basis. We do not provide credit terms, which helps us keep our prices consistently competitive.

Yes, if you have an existing account or prefer a specific transport service operating out of Surat Ring Road / Saroli, provide their details during checkout. We will hand over the parcel to your designated transporter.

Yes, all images shown are shot directly in studio using actual production pieces. There may be minor color variations due to screen resolutions, but the fabric, cut, and pattern remain identical.

Regular core articles like basic shirts, plain tees, and classic denim remain available round the year. For trendy fashion prints and designer wear, repeat production depends on fabric stock availability.

Yes, direct visitors can pay cash within standard legal limits, or via digital modes (UPI/IMPS) against a genuine tax invoice at our office.

Yes, for resellers and dropshippers, we offer neutral packaging without our company invoice or branding stickers inside the parcel, allowing you to deliver directly to your customers.

Yes, dedicated collections for Diwali, Eid, Wedding season, and Summer/Winter wear are launched 30 to 45 days in advance so retail shops can stock up well in time.

If an item does not match your confirmed order sheet, notify us within 48 hours with packing photos. We will immediately cross-verify with our dispatch logs and exchange the incorrect units free of extra shipping charges.

As per government regulations, standard 5% GST applies on ready-made apparel with a sale value up to ₹1,000 per piece, and 12% GST applies on items exceeding ₹1,000 per piece, clearly detailed on the final tax invoice.

Yes, you can easily combine Men's Shirts 60, T-Shirts 60, Denim Jeans 60, and Trousers 60 in a single order